Terms & Conditions

These terms and conditions apply to all orders which you, the customer (“you” or “your”) place using this website “www.patisserieboards.com” (“Website”), operated by us, Flexovac (“we” “us” or “our”), or via telephone, email, fax or any other means. By placing an order you accept and agree to be bound by the terms and conditions set out below as well as our Privacy Policy. Please read them carefully. Nothing in these terms and conditions affects your statutory rights, either as a consumer or otherwise.

1. General

1.1 We reserve the right to make changes to these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website or place an order with us.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 We reserve the right to refuse access to the website, terminate accounts and cancel orders at our discretion. If we do cancel an order it will be without charge to you.

2. Order Process

2.1 All orders received by us will be subject to acceptance in accordance with these terms and conditions.

2.2 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you unless we have notified you that we do not accept your order or have cancelled it.

2.3 We accept orders for products subject to availability. If for any reason the item you ordered is no longer available we will contact you using the contact details supplied when placing your order and either offer an alternative or a refund. If we are unable to contact you we will treat the order as cancelled and if the order has been paid proforma, we will arrange a refund as soon as possible.

2.4 If an item or items ordered are temporarily unavailable, any order balance which is available may be despatched first followed by the remainder as soon as possible. There will be no extra charge for this service.

3. Pricing

3.1 Every care is taken to ensure the prices we communicate are correct. In the case of error you will be given the opportunity to cancel your order or reconfirm with the correct price. If you choose to cancel and you have already paid for the goods you will receive a full refund. If we are unable to contact you we will treat the order as cancelled and issue a refund.

3.2 Our prices do not include delivery charges(unless we inform you in writing that delivery will not be charged).

3.3 All prices given are in pounds sterling unless we have made clear that prices quoted are in another currency. Our prices do not include VAT, which will be added to your invoice.

3.4 Title to any products you order shall pass to you only when full payment has been received.

4. Delivery

4.1 We aim to despatch all orders for stock items received before 3.00PM same day. However this is not always possible so please allow up to 7 working days for delivery.

4.2 Our delivery charges apply to 1 delivery attempt only. Repeated attempts to deliver or incorrect address details will incur additional delivery charges.

4.3 Deliveries are usually made Monday- Friday. Should you require a Saturday or timed delivery, please let us know and we will do our best to accommodate your requirements (additional charges apply).

4.4 We make every effort to deliver goods within the estimated timescales, however delays do occasionally occur due to unforeseen circumstances. Flexovac shall be under no liability for any delay in delivery or for any failure to deliver.

4.5 Please note that additional delivery charges will apply to non-UK mainland destinations. The applicable charges will be calculated according to weight and location.

4.6 For international deliveries we will advise you of the delivery cost prior to despatch of your order.

5. Cancellation and Returns

5.1 We hope that you will be pleased with your order. If you experience any problems, please notify us in writing by letter or email within 3 days of receipt of your order.

5.2 As our packaging is intended for direct contact with food, for reasons of hygiene we are unable to offer exchanges or refunds on any delivered product unless it is found to be defective.

5.3 We are unable to cancel any orders for bespoke (non stock) products and / or printed products and / or cylinders for printing.

6. Intellectual Property

6.1 All content on this website including but not limited to text, images, logos, copyright, trademarks and all other intellectual property rights in all materials and/or content shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

6.2 The material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate a third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, Flexovac will use reasonable endeavours to verify the accuracy of any information we provide on this website or through any other means, but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the information we provide or the contents or availability of this website or that it will be timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. Flexovac accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site or communicated by us in any other way.

7.3 Subject to 7.1 above Flexovac will not be liable in contract, tort (including without limitation, negligence), pre-contract or other misrepresentations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

(a) economic losses (including without limitation loss of revenue, data, profits, contracts, business or anticipated savings); or

(b) loss of goodwill or reputation

8. Complaints Procedure

8.1 It is your responsibility to check your order carefully on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete, you must advise us in writing (by letter or email) within 3 working days.

9. Miscellaneous Provisions

9.1 The contract between us shall be governed by the law of England and any dispute between us will be resolved exclusively in the courts of England.

9.2 If any part of these terms and conditions is held to be invalid or unenforceable in whole or in part, the validity and enforceability of the other sections of these terms and conditions shall not be affected.